Every business needs to think about Process Design.
Process design is about managing the entire value-added chain. That's true whether you're delivering a service or manufacturing a product. For manufacturing firms, the value-added chain begins with product design and order entry, through manufacturing, supply chain management, distribution, customer service, and finally remanufacturing or recycling. For service firms, this value-added chain begins with service process design or redesign and continues through customer-driven service delivery, supplier management, customer encounter, service delivery environment, and customer feedback.
World Class Process Design was Hyperstrategy's first core competence and still our foremost specialty. Hyperstrategy helps our clients identify and frame the complex strategic issues in operations, design operating strategies that address those issues, and take effective action to achieve the full potential of the decisions.
There is no single right way to design or run an operation that is appropriate under all circumstances. Operating strategies must be designed to fit with the particular requirements of the competitive environment and a company's competitive strategy. The best process design brings a competitive advantage in an environment requiring flexible responses to changing business conditions and opportunities.
Hyperstrategy helps our clients identify and frame the strategic issues in operations, design operating strategies that address those issues, and take effective action to achieve the full potential of the decisions. We help clients address issues such as the design and evolution of operating networks, the selection and development of process technologies, and the creation of operating systems that effectively connect operations with customers, distribution channels, and suppliers. Hyperstrategy assists companies at any point on the value chain from product and process design to distribution, supplier management, customer service, and environmental impact of operations. More on medical waste management.
Functions we assist with include:
- order fulfillment
- product development
- customer service
- business process reengineering
- capacity management
- integrated work
- the impact of variability on process performance, statistical process control
- dynamic flow management
- time compression
- performance measurement systems